Terms & Conditions
HARDWARE
PAYMENTS
Payments &/or deposits are a commitment to proceed & are not refundable if the sale is cancelled. Full payment is due at the time of order, before goods are dispatched.
REFUNDS
- Returns for incorrect purchases are acceptable as are warranty &/or guarantee related issues.
- Prior to return a written request needs to be submitted & approved within 10 days from date of items received. Please email our customer care team for return requests. Once the return request has been approved, you are liable to send the items within 7 days and provide the tracking code to the customer care team.
Conditions of return:
- Proof of purchase i.e. Order Number
- Unopened & in original packing.
- Has not been specially manufactured &/or finished
- Returned freight to our warehouse is covered by the customer
DELIVERY
Will be as agreed but should the carrier need to return to the address this will incur an additional charge.
Please note to avoid any possible warranty issue:
- If there are visible signs of damage to the packaging on arrival write “damaged” instead of signing for the delivery.
- Check your order within 48 hours of receipt to ensure all is as ordered & in good condition
*Our Free Delivery offer for orders over $149 includes hardware from Tradco, Iver, SDG, and Momo only. You will be quoted a custom shipping rate (based on weight and your location) in the checkout for other orders.
WARRANTY
Is as per the manufacturers offer & is in accordance with applicable government legislation.
DOORS
SPECIFICATIONS
Double check you have selected the correct door size & glass specifications.
PAYMENTS
Payments &/or deposits are a commitment to proceed & are not refundable if the sale is cancelled. Full payment is due on completion, before goods are dispatched for delivery.
REFUNDS
No refunds will be given if you simply change your mind. Doors are a non-refundable product unless a warranty or guarantee is breached. Where returns are possible customers may be required to pay for the loss we incur as a result i.e. handling/transport costs or any restocking fee charged by our supplier.
DELIVERY
By us of heavy &/or bulky goods, if included, are to the footpath only. If carrier needs to return to an address this will incur an additional cost. Please note to avoid any possible warranty issue.
If there are visible signs of damage to the packaging on arrival write ‘damaged’ instead of signing for the delivery. This will make returning the product much simpler.
Ensure that you check your order within 48 hours of receipt to ensure all is as ordered & in good condition.
WARRANTY
Is as per the manufacturers offer & is in accordance with applicable government legislation.